AI Decisioning Policy
What the agent decides. What stays human.
No ambiguity. Every operational decision category is labeled AI-made, AI-assisted, or human-only. Escalation thresholds are quantitative. Audit access is available on request under a mutual NDA.
AI-made (autonomous)
- Initial NTE quote generation within band bounds
- Work-order field extraction from PDFs and emails
- Contractor-pool match scoring
- Status update messaging to accounts when routing deterministic
AI-assisted (human-in-loop)
- Final contractor selection when confidence < 70%
- New-account onboarding and pricing calibration
- Pricing exceptions beyond canonical bands
- Contracting and partnership decisions
Human-only
- Hiring decisions
- Contractor deactivation and suspensions
- Refunds and credit notes
- Legal, tax, contract, or compliance interpretation
- Any decision with > $5,000 margin impact
Regulatory posture.
- A2P 10DLC
- Registered brand + campaigns for SMS work-order traffic.
- TCPA
- Consent captured + stored for every SMS recipient.
- DNC lists
- Scrubbed against federal DNC + state lists pre-dispatch.
- PDPL (Jordan)
- DPO appointed. Consent registry live.
- GDPR (EU persons)
- Lawful basis documented. DSAR path open.
- EU AI Act
- Risk classification complete. GPAI transparency docs in progress for Aug 2 2026.