Operations
Service Operations Coordinator
Amman
Full-time
500–900 JOD
About the Role
Manage high-volume service workflows for international managed-services clients using AI-powered coordination tools. Monitor delivery, handle escalations, and ensure SLA compliance. You will work with Discord bots, real-time dashboards, and automated scheduling — AI-augmented operations from Aqaba, serving global demand. Throughput is the metric.
Requirements
- Experience in operations coordination, logistics, or customer operations
- Ability to manage high-volume workflows under pressure
- Fluent English
- Strong attention to detail and follow-through
- Comfortable learning new software and AI tools quickly
Our Hiring Process
We believe in speed and transparency. Our process takes 14 days or fewer:
- 1Application review (within 48 hours)
- 2Skills assessment — role-specific challenge
- 3Video interview — async recorded questions
- 4Live interview with the team lead
- 5Offer with growth plan