Hospitality Dispatch

Hospitality Dispatch, Aqaba-Ready.

AI-powered maintenance dispatch for hotels, resorts, and serviced apartments. Work order to technician onsite in under 60 seconds. Built in Aqaba, for Aqaba.

90%

Completion rate

<2hr

Quote turnaround

<60s

Dispatch speed

24/7

Operations

The Problem

Hospitality maintenance breaks at the worst time

When a guest’s AC dies at 2am in Aqaba summer, there is no “we’ll get to it tomorrow.” Every delay is a refund, a bad review, a lost booking. Manual dispatch can’t keep up.

2am HVAC failures

Guest rooms hit 38°C in Aqaba summers. Every minute without AC is a refund request, a bad review, and a lost repeat booking.

Guest-facing urgency

Hospitality maintenance is not back-office. A broken elevator, a leaking pipe, a dead outlet — guests see it, guests feel it, guests leave.

Seasonal demand spikes

Aqaba tourism peaks hard: Eid, summer, year-end holidays. Your maintenance load triples while your team stays the same size.

Multi-property coordination

Hotel groups managing 5–20 properties need a single dispatch brain, not 5–20 WhatsApp groups.

How It Works

From complaint to resolution. Automated.

Five steps. One system. No spreadsheets, no WhatsApp groups, no “who’s available?” calls.

Work Order Intake

Guest complaint, front desk ticket, IoT sensor alert — any input channel, one system.

AI Triage

Classify trade, severity, guest impact. Route emergency vs. scheduled. Arabic and English.

Technician Match

Skill, proximity, availability, and past performance scoring. Best match, not first match.

Dispatch in <60s

Technician confirmed, ETA shared, property manager notified. All before the guest calls back.

Guest Satisfaction Tracking

Job completion, SLA compliance, resolution time, and guest feedback — every work order measured.

Coverage

Every trade a hotel needs

From guest-room HVAC to commercial kitchen equipment, from pool filtration to fire safety compliance. One dispatch system covers all critical trades.

HVAC

Plumbing

Electrical

Elevator

Kitchen Equipment

Pool Systems

Fire Safety

Why Aqaba

Built where the demand is

Aqaba Special Economic Zone is Jordan’s tourism engine. Tax-advantaged, construction-dense, year-round demand. We don’t serve Aqaba from somewhere else — we operate from here.

ASEZ Tax Advantage

5% flat income tax, zero customs duty, simplified regulations. Your dispatch partner is domiciled where it costs the least.

$26B in Investments

Aqaba is the fastest-growing tourism corridor in Jordan. New hotels, resorts, and mixed-use developments every quarter.

100+ Properties

Hotels, resorts, serviced apartments, and tourism facilities across the Aqaba coastline and city center. Growing fast.

Arabic + English Ops

Bilingual dispatch from day one. Technician communication, guest-facing updates, and reporting in both languages.

Get Started

Your guests won’t wait. Neither should your maintenance.

Book a 15-minute call. We’ll walk through a live dispatch demo with your property type, your trades, your SLA targets.

No long-term contracts. Arabic + English operations. Aqaba ASEZ registered.