Operations manager jobs with room to actually operate.
Own the full lifecycle — dispatch, vendor network, SLAs, client reporting, and the P&L behind them. Real authority, real data, real leverage.
Why operations managers burn out.
Being given a title without the authority or the data to change anything.
Inheriting a tech stack held together with five SaaS tools and a shared Google Sheet.
Quarterly reviews that focus on vanity metrics while the real operational problems rot in the corner.
Teams that cannot grow because hiring, onboarding, and performance are all tribal knowledge.
Tools that respect the work.
Full P&L visibility on your book. You know what you are running, at what margin, in real time.
One integrated platform — dispatch, vendor scoring, reporting — instead of duct-taped SaaS.
Reviews center on real operational health: SLA, first-time-fix rate, throughput, and margin.
Hiring and onboarding playbooks that let your pod scale without everything living in your head.
Questions operations managers ask us first.
What scope would I own?
A pod of dispatchers, coordinators, and the vendor network serving a defined book of clients — with real authority over staffing, scheduling, and escalations.
How are you measuring me?
SLA performance, first-time-fix rate, throughput per coordinator, margin on your book, and client retention. All visible to you in real time.
Do I own the hiring for my pod?
Yes, within the shared hiring standard. You interview, you decide, you manage performance on the people in your pod.
Is this an in-office role?
Primary hub role is on-site in Amman with US-hour overlap. Hybrid considered for senior hires with a strong track record.
What is the growth ceiling?
Operations manager to head of operations to regional GM as the book grows. Ceiling is tied to the book you build, not a pre-drawn org chart.
Do I need an FM background?
Field-service, logistics, dispatch, or commercial facilities experience is strongly preferred. Pure corporate management without operational grit does not fit.
Ready to run clean tickets?
One short application. No resume-black-hole. Real humans review every submission.
Apply as an Operations Manager