Dispatch operations · Remote · MENA
Dispatch Coordinator
Coordinators who triage inbound work orders, route them to the right contractor, and own the SLA clock end to end. AI handles matching and paperwork; the coordinator owns priority, exceptions, and the handoff.
What the work is
- Triage inbound work orders by priority and trade
- Route each order to a qualified contractor and confirm acceptance
- Own the SLA clock — escalate before it slips, not after
- Hand off cleanly across shifts with a documented status
What it takes
The certificate path
This family starts at the SCOA certificate, then follows the shared academy ladder upward.
- 01
SCOATier 1 — CoreEntry
STEADYWRK Certified Operations Associate — earned through IGNITE FOUNDATION.
- 02
SCOPTier 2 — Professional
STEADYWRK Certified Operator Pro — earned through ORBIT OPERATOR.
- 03
SCTETier 3 — Executive
STEADYWRK Certified Transformation Executive — earned through ZENITH TRANSFORMATION.
Frequently asked questions
How is a dispatch coordinator different from a field-service operator?
The operator runs the outbound conversation; the coordinator runs the queue. A coordinator decides what gets worked first, who it goes to, and when to escalate. The two roles share the SCOA foundation and often move between each other.
Is this a night-shift role?
Coordination on US accounts runs on a schedule that overlaps the US working day, which lands in the afternoon and evening in MENA. The exact window is set per account; it is steady and predictable, not on-call.
What is the certificate path for a coordinator?
New coordinators earn the SCOA certificate first, then move up to the SCOP operator-pro tier as they take on workflow design and queue ownership. The full ladder runs SCOA → SCOP → SCTE.
Apply once — we route you internally
Not sure this is the exact fit? Apply to the closest opening and the team re-routes you to the family that matches.